This website has been established to support dealerships in reviewing and responding to customer refund information related to unused Guaranteed Asset Protection (GAP) fees.
This site provides dealerships with a streamlined way to:
•
Access customer refund information issued by AHFC
•
Review customer lists associated with your dealership
•
Submit required confirmations or responses through a secure digital process
•
Obtain support and contact resources when assistance is needed
This portal serves dealerships across multiple regions and states. While requirements may vary based on jurisdiction, the steps you take here will guide you through the appropriate process for your dealership.
How It Works
1.
Log In with Dealer Credentials
Use your access code and dealer number provided in your official correspondence from AHFC.
2.
Review Customer Records
After logging in, you will be able to view the list of customers for whom AHFC issued refunds related to unused GAP fees.
3.
Provide Your Response
The portal will guide you through submitting confirmation regarding whether your dealership previously issued applicable refunds.
4.
Next Steps & Follow‑Up
If additional review or reconciliation is needed, you will receive guidance on appropriate next steps and available resources.
Support
If you have questions about accessing or submitting information through this portal, assistance is available.